Val Surf - Valley Village, California

My Bored Mind

I bought my first snowboard boots from them. They were very accommodating in helping me pick out perfect boots for me! I’ll definitely come back. This time to purchase my board and bindings. Highly recommend this shop!

Update1/7/2023: went there to have my newly bought used snow board waxed and sharpened. Had the bindings checked as well, if they were mounted right for me. Kyle was amazing! He was really accommodating and answered all the questions I had.

Pavel Komar

If you need tuning your ski 100% you need to be go here. They doing good service and also you can buy everything from this store for snow season.

Daniel Bramlet

I've gotten great snowboard boots (and other items) from Val Surf for my girlfriend and myself over the years! They explain to me what I need, and always help to find the best products for us. I also rent snowboards here frequently, and they are easy to deal with and rather inexpensive to rent from. Such great people to do business with! Val Surf on Whitsett is the best ?

Robert Forward

Eric S. is the man!! I walked in and was blown away by the selcetion, then was approached by a super friendly dude who thoroughly went through all the surf rack options for my car. He walked outside the store and helped me install them. I can't wait to come back!

Aidan Toms

Rented skis here a few times. Always great service and fiat prices. Definitely recommend

Jeff Baker

I really try to support local shops. I've watched Amazon stomp out so many brick and mortar retailers, I just don't think it's right. Val Surf- I tried to support you. I recently needed to pick up a new pair of swim fins. Instead of buying them online, I drove all the way across town to Val Surf. I tried on a pair, and as best as I could tell while wearing them dry, I had the right size. Got them home, and immediately upon trying them in my pool could tell they were too big when I had them on wet. No biggie- I'll just head back to Val Surf and swap them out for a size smaller! Right? Wrong. Val Surf's store policy is no refunds or exchanges once they've gotten wet. On Rubber swim fins. I called them to explain my situation, but they wouldn't budge. I would understand a no return policy- they don't want to become a "Free gear rental" shop. But refusing a simple exchange? The only reason I didn't buy these fins online, and had them shipped to my front door, was that I value the customer service of a good local shop. Well, Val Surf is not that shop. What a waste of my time and money. I use this gear for underwater work in the film industry. I'll never shop here again, and I'll be giving the heads up to my co workers to avoid this place as well.

AdamchikFN

Love Val Surf, been coming for decks and surf stuff for a while now. Only complaint is a certain employee and his attitude and vibe. The main guy who works the decks is one of the nicest, most honest guys I've met. But the one time he was replaced by this other dude, his vibe and demeaner just left a bad taste in my mouth. I feel like if your working a customer service job, even if you don't wanna be there, just give some positivity and sense you wanna be there. Everything else, would 100% recommend coming. It's nice being able to talk to the deck salesperson and they're 100% honest about the products and decks.

Meridian Freight

A few days ago i got a wetsuit from this store. The people are polite and knowledgeable. They recommended a great product and even gave me a discount. Also they took my old one to repair at no charge. I believe the quality of service they provide is outstanding.