Smyths Toys Superstores Friern Barnet - London

Mustafa Kulle

A wonderful place.
All the toys of the things you loved as a kid are here. From action figures to dolls, bikes and video games, and so on. It's a dreamland for all children. Bright colours and joy for all.

This is the first place I come to buy toys for my nieces and they love them.

The store is big and it is well maintained. The place is neat and tidy. So well done to the team.

The staff are very friendly, polite, and cheerful. They go the extra mile to help.
Smiles all around.

Thank you Smyths, keep up the good work.
I highly recommend this wonderful place. ^_^

E

A great shop. We had excellent and very comprehensive advice from Navwinder, she was so helpful and really took the time to explain everything as we were buying a car seat. Thank you! ☺️

Yaz G

I visited this store today with my son who is autistic he is very particular about what he wants DENNIS was amazing he was so good with my son fantastic customer service he went above and beyond to help us he also found a bike that was made already which avoided a meltdown he was also very helpful at finding the right skates for my daughter I cannot thank him enough he is amazing at what he does and needs to be noticed for it! As for the manager of the store he is as miserable as sin not professional at all I found him to have a very negative moody character who does not communicate with his staff or the customers maybe he needs to be retrained ! Dennis is the reason I will return to this store he is kind , caring with a lot of knowledge and very willing to do anything to help the customer! Thank you so much will see you again soon no doubt !

Thuy Pham

Shaun the manager and Leihhann provided poor customer service. From
Now on I will be going to the Enfield store and hope I will get a better service.

Val Sh

I have visited today Friern Barnet store and I was extremely disappointed with the service. My kids have chosen Lego presents as my son birthday is today and my daughters tmrw. When I tried to pay on the till, the item was £69.99 but I was asked to pay £129.99. I have informed the staff and I have asked for Managers help and explained it’s my son birthday, only to be told NO I cant help you. He showed absolutely not interested what I was saying. No apologies. No help. Very poor service. I left the store with no presents and both kids crying as I couldn’t afford for that price.
Very disappointing and it’s misleading.

KAKO SHIRAZI BIKER

I have visited this branch with my daughter. I have bought a toy and I came back after 10 minutes I forgot to bring the receipt but the toy didn’t work correctly, I was about to change it but the staff started to argue with me and they don’t want to change it for me and he started to told me go out from the shop and my daughter started to feel frustrated she is just 7 years old the guy make her upset! The surprise thing is the store manager came afterward and instead of saying sorry he defenced from his staff , this kind of behaviour shows inexperienced manager !!! Avoid this store.

Michaela Bilkova

Me, my husband and our little baby girl went to the store today to look for stroller and car seat. The car seat especially was really important as our LO outgrown hers.
I must say we had one of the best shopping experiences in a while. And that was thanks to Tracy who was on our arrival right in the buggy's area.
I always hated shop assistants being too pushy or on the other hand too chill to even bother to serve you. However Tracy was so amazing and really known her stuff. She stood back while we were browsing and once she saw we are at a loss she happily approached us and begun to answer all our questions while showing us possible products. I am ever so indecisive so I needed some time to see everything . At one point she told us..ok, I leave you to it..me thinking she is going to see other customers. However she only went to the side giving us space to talk about our possibilities etc. When we found what we wanted she showed us how to use it ( car seat) ,different setting on it, helped us try it out and last but not least she even helped me to figure out where to breastfeed my child as she started to be quite restless. I think every store should have a "Tracy" shop assistant working on the floor. Well, they should have a few. She is a wonderful shop assistant and lovely lady that genuinely made our day.

ming ming

因為唔想同人逼， 所以一早去買玩具。
行去畀錢時見前面嗰位女士好開心咁係收銀女士手上接過一份玩具，到我時係無送我玩具的，我當時即刻諗，可能應該係買到一定金額才會有玩具送。
但後來先知原來今日有送 Lego 活動，當然lego係講明送完即止，但我相信一早十點幾， 無可能咁快就送曬 Lego 囉～ 又或者因為我係亞洲人？所以嗰位收銀女士唔想畀我？
這是我一個不愉快的體驗， 其實分店有好多間，有得選擇，我唔會再去呢間囉