Halfords - Charlton (London) - London

MOT

Really not happy with a Noco product I bought, out of warranty but not used anywhere near to its claimed capacity. Really stay away from these Noco’s. With a 12 month warranty and at that price I find that the gb70 is an absolute disgustingly overpriced product. I understand that Halfords needs to turn a profit, but why are you allowing companies to trade like this on your platform. Be advised, you may as well spend half the price easily and take the chance rather then spend that amount of money and it completely let you down. I work in a garage, I know what I’m talking about. I’m now going to get something without a hyped up name and actually try something that works as a genuine product. I bought this in September 2022. A year and 8 months barely used. Don’t touch it.

Mohamed Hassan

Lovely staff, very attentive and informative. First time replacing my wiper blades and was assisted by the team from start to finish.

Great to see staff who enjoy providing excellent customer service.

Rob crate digger

Paid for them to build my daughter’s bike and brought it home to find the brake pads not aligned, the reflectors loose. The handle bars weren’t even straight! It would be a waste of time taking it back since I can fix the above quicker than I could drive back and wait for them to do it. I paid for the convenience and so that my daughter could walk out of the shop with her bike.

Also, whilst in the shop choosing the bike we were ignored by staff. No help, no advise.

Adeniyi Jamiu

This is the best place for all your bicycle needs. They sell new bikes and repair faulty ones. They are professional and their store is packed with everything you might need. I went there to get bike spokes for running my bike wheel, I got what I want plus more equipments for my bicycle. I also checked out their bike collections and the price is relatively more affordable than other stores I have been to. Generally a handy place to get your bike stuff.

Vikki Barrie

Really quick, reliable and friendly service. Dave in particular was extremely helpful. I have signed up to the Cycle Care Plan which means I get a discount on accessories as well as my next puncture repair for free. Excellent service! Thank you, Halfords. And thank you, Dave, for being so kind and patient.

Allan Vaughan

Unfortunately my visit to the Charlton store to have a dashcam fitted resulted in a stay of 2 hours and 28 minutes which resulted in a parking charge of £60 reduced from £100 as paid within 14 days.
Halfords Charlton did not advise me of the 2 hour maximum stay on the stores trading estate which resulted in a 28 minute overstay and £60 penalty parking fee.

If I need another camera fitted to another car I will not choose Halfords.

Tyrone French

I had the best experience in retail in a long time from the service that I received from Robert. I haven’t had that level of detail and time in years. He took the time to meticulously breakdown costing sizes and a of breakdown product code numbers for me to go and do my research as well. I didn’t know he was the store manager. When I made my purchase he was still telling me how to put the roof rack together and cycle carriers as well. Robert is a very nice gentleman and I would recommend anybody from surrounding areas to go and find him specifically.

H Dickinson

Such poor customer service. A man on the desk downstairs sent me upstairs where the man working on bikes ignored me for a full five minutes. I said I was there to pick something up & his reply was "I'm fixing this guy's bike". Finally he looked at me. I said I was there to pick up a bike tent & he replied "You mean a cover" which I didn't. He said I'd probably need to pick it up downstairs but he'd have a look. He went and found it so I collected it and left.
He could have asked a colleague to serve me while he was working on the bike. He could have accepted I knew what I was there to collect. There was so much disrespect I hope never to have to go back to that store.