Best Buy - Sanford, Florida

Vera Rueskens

Technik vorbestellt, vorbei und direkt abgeholt, top

Mehdi El Messoussi Garti

I’ve been a lifetime customer of Best Buy both on personal purchases and corporate purchases.

I’m always told to buy online at Amazon instead but I’ve always preferred to support my local store. So I recently purchased a 4th camera but we never needed it.
When I came back in town a couple of weeks later, I decided to exchange it for something we actually needed and they refused. Brand new item, stickers still on it. Never used!

The manager, Mitch didn’t even give me the decency of a conversation- he had Andre relay for him, and I wasn’t even acknowledged.

I called corporate after the call with the store and they told me that “I would have had up to 60 days for a return if I had a “plus” membership.”

- What is that? Why haven’t I ever heard this membership?

- Why has nobody ever offered it to me with my purchases?

We’ve spend tens of thousands of dollars here over the years.
They have an interesting way to make you feel like you mean nothing to them.

It saddens me to say this but I think it’s time we take a break and I start seeing other retail options.

Willy Jakkz

After a horrible experience at Altamonte Best Buy, Eddie sent a gift card to resolve as a means to rectify my particular situation. My daughter is interested in an iPad Pro M4 and talked me into going to the Sanford location and I'm glad I did. The young man Ryan was very helpful to us and I appreciate the time he took answering questions about the ipad and accessories etc! I've put my old issue to rest and considering patronizing this particular location. Great experience!

David Anderson

One of the last places you can actually look at your electronics before purchasing. They are always trying to up sell you on some plan. Prices are generally good, you have to wait for their sales. Some staff know their products, others just lie about them if they don't know. It's amazing how wrong some of their staff are when they try to talk technical. Know what you want before you go in. The unlocked phone area is always a mess. The tags are on the wrong phones a lot of the time. If you know what you want and don't need advice, this is a good place for price generally.

Some demo stations work (most of the TVs and laptops), others don't (several of their sound bars and speakers systems).

Still a good place to go see, feel, hear what you want. They are now pushing a membership when you buy anything.

Julio Baez

This Best Buy is horrible I came here looking for a tv that I called and they lady said it was available when I got to the store I was waiting over an hour to find someone to help I walked all around the store looking for help until I found a gentleman at the register with a couple of people in front of me when I was in the line a guy came and said it I needed any help which I said yes he was very helpful that is the only reason I am giving it 2 stars I told him what I was looking for which he said they had it in stock but he could not find he looked everywhere but came up with nothing so their online inventory items are never updated so it is just a waste of time. Typical Best Buy! Horrible overall experience!

J Cassidy

Not very helpful. I come to an appointment Apple setup for me and it clearly stated that my screen won’t turn on and even got a call about it, then I get here and this individual on the geek squad wasn’t very helpful. Basically said since they can’t turn my phone on there isn’t anything they can do and sent me on my way, aren’t they supposed to be very smart cause that conversation wasn’t far from it.

Wilson Squad

If I could give zero stars I would. On 10/25/2024 I had an Apple repair appointment at 1:40pm. After waiting on the line for about 15 minutes I was seen. The repair was for physical damage ( the back of the iPhone was cracked) the associate stated that I was operating the iPhone on a beta iOS, which was 18.0.1 ( not a beta fyi) I asked him if he was sure and he stated yes. I allowed him to do a software reset since I needed the phone fixed. When asked when the entire repair would be done, he stated about 2 hours. cool no problem, around 5:30 I get a call to please come get the phone because they did not fix it due to another phone coming in. He stated that the other phone was not as complex to fix and that I come in the following day if i liked. so after all that nothing was done but instead I have broken phone and now need to update my software and do a restore of my stuff. Disappointed and frustrated but a lesson learned. I'll stick going to the Apple Store.

Robert Bloome

Possibly just luck impossibly the best salesman in the place. This is the best best Best Buy I've ever been to. It didn't hurt the salesman was an ex-marine an extremely knowledgeable over the laptops and I needed one. He did arrange for me to have a laptop that fit my needs not that he was trying to sell. I ended up saving about $300 and got exactly what I wanted and needed and understood a little bit more about how this laptop works and how to use it before I left the store. There just isn't that kind of service that you get from an online store. You can't figure that into the price.