Argos Warren Heath Argos (Inside Sainsbury's) - Ipswich

James MacDonald-Fawcett

If you like to have to jump through hoops when returning an item, get told contradicting information and made to feel like you are trying to defraud Argos then come to this branch.

Trying to bring back faulty headphones outside of the 30 day window shouldn't be this difficult. After speaking with a different branch and being directed to Sony's customer service to confirm the headphones were faulty and to bring them back to the shop. The Team Leader told me as they looked like they had debris in(some dust and wax), and whilst I could provide all the details and case ref from Sony, as they couldn't contact them I needed to get a report from an IT repair company to corroborate that it's a manufacturing fault, and not wear and tear. The headphones do not show any visible signs of damage, no scuffs, nicks nor dents. However I need to prove that it's not me. Cost of a report? At least £30, which will be refunded if the Argos Gods at this branch decide they are willing to accept it. If not, I'm out of pocket with a pair of worthless £60 headphones and a piece of paper that cost me £30.

Absolutely pathetic, but reading other comments on here not surprising.

Kelly

Item showing as ready to collect. Go in store and the store have no record of items. Asked to see manager and gentleman told me that as the items are TU which is a separate company there is nothing they can do. I even reiterated his response to check my understanding was correct. Online chat ineffective. Despite trying different reasons virtual assistant cuts the chat every time rather than a successful transfer to an assistant like it promises. I have no choice but to wait and see if when the collection time frame is up I receive a refund. If not, I will try another argos to see if their customer service is more helpful.

Jade A

Rude staff, especially young blonde lad on desk thinking he can talk to us like we were idiots! Customer service training needed!

David Green

Friendly helpful staff. A large order was collected without any fuss.

Dani Ganeva

Great choice of products, you can always find a gift here

Martin Cook

At the time of writing this is lowest rated Argos branch in the region, and with good reason based on my experience today. I was 'served' by the same manager as earlier reviewer Sabrina and left equally unimpressed.

I went in to collect an Apple iPad (the new model launched just ten days ago) and was handed a tatty, dirty dog-eared box that a market stall or car boot seller would have been ashamed of. There was no acceptance that the product packaging was substandard and no attempt to offer me a replacement. I was told that there were no more available anywhere for a week or more. I should take the substandard product or take a refund. Paraphrasing, that I should like it or lump it.

Having bought the item with a gift card sourced specifically to purchase this item, a refund was not really an option. I needed the goods.

Rather than deal with the situation and help out the manager gave me the customer services phone number and then disappeared into the back of the store for over an hour. Meanwhile, staff tried to chip into my telephone conversation from the side rather than offer any service themselves.

Customer services were immediately able to source me a replacement peoduct for delivery next day. They were not able to explain why the store couldn't handle the situation themselves. The manager re-emerged at their request to process an exchange, but only after accusing me of being a liar.

For you own sanity avoid at all costs.

Amanda Davis

Bought a Radley smart watch that is ment to notify of incoming calls and texts however this would not work no matter how many times we tried! When we took the watch back the guy behind the counter told us that we were using it wrong and that he had tried it in the back of the shop and it apparently worked. He told us we were trying to return a used item but refused to understand that yes indeed we had tried it out as this is surely what you do before you establish whether your purchased item is working as it should which in this case it clearly is not! I allowed all permissions on my phone we went into the app settings as well as phone settings and when my other half called or text me the watch DID NOT notify or even register! Yet apparently this guy is calling us liars and expects us to keep an item that does not function as advertised! Poor poor customer service and actually very insulating and patronising! Will not be using Argos again. We would have been prepared to swap it for another variation or even pay a little extra, but we're not even the guy did not even allow us to discuss this as an option! When we tried to call the store to inform them that we had tried for a second time to get the watch to work after being insulted by the staff , the line was too busy to accept our call and advised us to call again later ! Shocking customer care and service!

Maggic Service

2 years buyer!
Young guy behind the counter didn't wont release my product because I have no ID
I showed bank card, argos card and argos application!
Not enough!
So I have to drive back 40min. One way to get my passport.
I will never buy again
Thanks for running my afternoon!