Halfords - Redhill - Redhill

FM Raw

One of the best customer service experiences I have received,

After purchasing a bike from Halfords we had a few teething issues with the hardware which was no fault of the team at Halfords Redhill.

Not only did the team go the extra mile to help they worked tirelessly to get to the bottom of the issue and resulted in the bike feeling smoother than brand new.

A very special thanks to Liam and Marcus for the expertise in this matter, your customer service offered was at a high standard resulting in finding a solution which was above and beyond anything I expcted. We are very happy with the results and will be using this branch for all our bike purchases and services moving forward.

Highly recommend this branch for knowledge and customer service, great team and always very welcoming, nothing is ever too much and that is appreciated.

5stars all round!

Lee

ashley harvey

Excellent team work and customer service.
After a vehicle brake down on the M25 lead to me needing roadside assistance. I drove 100 miles home not wanting to stop. The need for a new battery for my van was my top priority. So I took along my old non descript battery. The two excellent staff in the vehicle section (on the 09/10/24 at 18:30) knew straight away which one it was and then proceeded to reassure me on its performance and the guarantee. I was in and out of the shop in less than 10 mins back home and then fitted the new battery. All done in less than an hour. Fantastic thank you ?

Maciej Wasilewski

I recently visited Halfords Redhill to get my front headlight bulb changed. They told me the job required removing the entire bumper, which they couldn’t do. Disappointed, I decided to try it myself at home and managed to change the bulb in just 10 minutes without removing the bumper or headlight! It was a simple task, and I was surprised they didn’t seem willing or able to do it. This experience really left me questioning their expertise and commitment to customer service. I wouldn’t recommend going there, they clearly don’t prioritize customer convenience or accurate information.

Coralie Sorensen

Superb friendly service from Halfords Redhill today. Needed headlamp bulb replaced, was a bit tricky and took some time to get the unit out but all done with a smile despite the pouring rain ! No waiting and very reasonable charge - highly recommend !

Bigsmiledee Lets Write

I have to say I always get exceptional customers service in the store. The young gentlemen that work there are always very knowledgeable, friendly and recommended the Halfords club which has been a total life saver. I hope head office reads this as the staff in the store are great 🙂

Martin Conlon

The young lady was very helpful and helped in finding the correct oil, fuel, air, and oil filters.
Excellent service.
Though must say for a store of that size I would expect to see more than two staff, which might demoralise existing staff.

Rosie Mehmood

Fab service. I was visiting the vets next door and went to leave but found my car battery was dead. Asked a member of staff from Halfords who immediately helped but jump starting my car then checked the battery to find it needed a new one. Staff inside helped me get a new one and the same member of staff fitted it. When I came to pay I was informed of a £5 discount which I used. Thanks!

Catherine Bellardi

I had a head light bulb changed. So quick and so helpful. Booked and carried out on the same morning. Thank you.